Refund policy

Return & Refund Policy

Last updated: [add today’s date]

Customer satisfaction is our number one priority at AurazCart. This Return & Refund Policy applies to all our customers worldwide and complies with applicable consumer protection laws.

Right to Return

You have the right to return your order within 14 days from the date you receive the merchandise.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The item must be in the same condition as received
  • Proof of purchase (order number or receipt) is required

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you may be eligible for a return, replacement, or refund in accordance with consumer protection laws.

Please contact us within 48 hours of receiving your order and provide:

  • Your order number
  • Clear photos or video showing the issue

Where required by law, return shipping will be arranged at no additional cost.

Non-Returnable Items

Returns are not accepted for:

  • Items damaged due to misuse or normal wear and tear
  • Items returned after the 14-day return period
  • Clearance or final sale items (if applicable)

How to Request a Return

To initiate a return or refund, please contact us at:

Email: info@aurazcart.com

Our support team will respond within 24–48 hours with return instructions.

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Refund processing may take 5–10 business days, depending on your bank or payment provider

Return Shipping Charges

  • Customers are responsible for return shipping costs, except for faulty or incorrect items
  • Original shipping charges are non-refundable
  • We recommend using a trackable shipping service

Order Cancellations

Orders may be cancelled within 12 hours of being placed. Once an order has been processed or shipped, cancellation is no longer possible.

Legal Notice

AurazCart is operated by:
Sangla Capital Ltd
Registered in England & Wales

This policy does not affect your statutory rights under the consumer protection laws of your country.